We’re proud to share some big news: Tess Contractors Ltd is now a recognised Which? Trusted Trader.
If you’ve ever tried to choose a contractor, you’ll know the challenge isn’t just finding someone available, it’s finding someone reliable.
The Which? Trusted Trader endorsement matters because it’s designed to help homeowners and property managers choose tradespeople with confidence, backed by one of the UK’s most trusted consumer organisations.
Why the Which? endorsement carries real weight
Which? has spent decades building its reputation by rigorously testing products and services and championing consumers.
The Which? Trusted Trader logo is intended to work in the same way as the well-known Which? Best Buy mark: a clear sign that you’re dealing with a business that has been assessed and endorsed, not just listed.
In an industry where anyone can claim to be “trusted”, an independent endorsement provides something far more valuable: evidence.
Not just anyone can become a Which? Trusted Trader
One of the most important things to understand is that the scheme is built around quality over quantity. Which? doesn’t endorse every business that applies. Traders must pass an assessment carried out by trading standards professionals before they can join.
That assessment is designed to check how a business operates, not just what it says on a website.
How Which? assesses its Trusted Traders
- Credit checks to help validate the financial health of the business
- Customer references from recent work (Which? contacts a selection of customers to verify satisfaction)
- Business procedures review, looking at how the business is run and how it protects consumer interests
- Interview and assessment, carried out face-to-face or via video call by a Which? trading standards professional
- Assessment report with feedback to ensure standards are met before endorsement is granted
In short: this isn’t a badge you can buy. It’s a badge you earn.
What this endorsement says about Tess Contractors Ltd
At TessCon, we’ve always believed trust is built through consistent standards, clear communication, and doing what we say we’ll do, on time and to a professional finish.
Becoming a Which? Trusted Trader reinforces that commitment. It’s an independent signal that our approach to customer service, administration, and accountability meets a recognised benchmark, and that we’re willing to be assessed against it.
A Code of Conduct that protects customers
Which? Trusted Traders must agree to follow a Code of Conduct and scheme guidance that sets expectations around fairness, transparency, and responsible trading practices.
That matters because it supports the basics every customer deserves:
- Clear, professional communication
- Proper processes for quotes, documentation, and complaints
- A commitment to putting consumer interests first
If something goes wrong, there’s a clear process
No one plans for problems, but a trustworthy company plans for how to handle them properly.
Which? Trusted Traders are required to address complaints through a defined process and timescales. If a dispute can’t be resolved directly, the scheme provides access to an independent dispute resolution service (a not-for-profit provider).
That extra layer of structure and accountability helps give customers reassurance, even in the unlikely event things don’t go to plan.
Reviews you can trust (because they’re moderated)
Online reviews can be helpful, but they’re not always reliable. Which? takes a different approach: reviews on Trusted Traders profiles are moderated and the scheme welcomes both positive and negative feedback.
The result is a more balanced picture of how a business performs, and a stronger incentive for endorsed traders to maintain high standards consistently.
What it means for our customers
For anyone considering TessCon for upcoming work, the Which? Trusted Trader endorsement is a straightforward promise:
- Independent assessment of our business practices
- Verified customer references as part of the endorsement process
- Accountability through a Code of Conduct and ongoing checks
- Extra reassurance through a clear complaints route and independent dispute resolution
Trust is earned job by job, and we’re proud that this recognition reflects the way we work and the standards we hold ourselves to.
Looking for a contractor you can rely on?
If you’d like to discuss a project, get a quote, or simply ask a question, we’d love to help.
Get in touch today:
Contact TessCon or call us on 0121 628 0368.
Note: You can also find Tess Contractors Ltd via the Which? Trusted Traders directory and view our profile and reviews.
